New Telephone System

From Tuesday 27th February the Surgery will be having a new telephone system. Our telephone number will not change.  Continue to use 01727 853079.

The practice will be having a new cloud-based telephone system installed which is due to go live on Tuesday 27th February 2024 from 10AM.

Telephone traffic will be filtered between both systems around this time until the old system is switched off.  If you have difficulty getting through around this time please try again after 12 midday.

There will be a new menu to choose from, to direct your call to the right department or team, so please listen carefully to all the options before making your selection.

You will notice some improvements in the queuing system, including a ring back function, there will be no busy tone, you will kept informed where you are in the queue.

The new system will have increased functions in linking call automatically to patient records in our computer system, which will aid communication and increase efficiency.